We’re just a call or click away! Reach our UK-based support team at 07778460319, email us via our “Contact” page, or use our live chat for instant help. We’re here to sort things out, like a friendly chat over the garden fence.

Easy! Head to our “Track Order” page on the website and enter your order number—we’ll show you where your parcel is. You’ll also get email updates as it makes its way to you. Need help? Just give us a ring at 07778460319.

Yes, we offer free UK delivery on orders over £50! For orders under £50, a small shipping fee applies, which you’ll see at checkout. We’re all about making things easy on your wallet.

We do our best to get your order to you within a week, but delays can happen due to customs or shipping hiccups. If your order is taking longer than expected, call us at 07778460319, and we’ll sort it out for you—like a friendly neighbor would!

We prioritize affordability and function, sourcing practical solutions to make your life easier. Our products—like our electric nail clippers or gel insoles—aren’t luxury items, but they’re trusty helpers designed to get the job done, like a sturdy pair of wellies for a muddy walk!

Yes, products come with basic instructions. To make things even easier, we include a Britessa usage guide with every order—think of it as a little cheat sheet to get the most out of your new gadget. It’ll arrive in your package or via email after purchase.

We’ve got you covered with our 30-day satisfaction guarantee! If you’re not chuffed, you can return the item (you cover shipping), keep it for a 50% refund, or get 100% store credit. Check our “Returns” page for details, or call us at 07778460319 for help.

Yes, as long as it’s within 30 days and in a resalable condition (not heavily damaged). We want you to be happy, so give it a try, and if it’s not right, let us know. You can return it, keep it for a 50% refund, or opt for store credit—your choice!

We work directly with global suppliers to cut out the middleman, passing the savings on to you. That means you get premium comfort at a fraction of the cost—like our gel insoles or kitchen openers—without breaking the bank. More money for tea and biscuits, we say!

Yes, we love a good deal! Check our catalog for current promotions. We also send exclusive discounts to our community—join our email list for special offers and arthritis tips straight to your inbox.

No worries—we’re here to help! Each order comes with a Britessa usage guide, but if you’re still stuck, give us a ring at 07778460319. Whether it’s setting up your electric nail clipper or using your dressing stick, we’ll walk you through it step-by-step.

We choose products specifically for arthritis challenges, like stiff hands or sore knees. Each product page includes a description of how it helps—e.g., our Red Light Therapy Device uses red light therapy to reduce inflammation and ease joint pain, helping you move more freely. Not sure? Give us a ring at 07778460319, and we’ll help you find the perfect fit for your needs.

Most of our products are safe for general use, but if you have conditions like diabetes or poor circulation, it’s best to check with your doctor first—especially for items like TENS units or compression gear. We’re here to help with any questions, so feel free to call us at 07778460319 for advice.

Absolutely, your security is our priority! Our website uses SSL encryption (look for the padlock in your browser) to protect your payment details. We also partner with trusted payment providers like PayPal and Stripe, so you can shop with confidence. Need reassurance? Call us at 07778460319—we’re here to help!

Yes, we’re chock-full of helpful ideas! Check out our blog for posts like “3 Simple Ways to Ease Joint Pain at Home” or “5 Everyday Tasks Made Easier with Arthritis.” We also share tips in our email community—sign up at the bottom of our homepage to get handy advice straight to your inbox, like a letter from an old friend.

Most of our products, like kitchen openers or dressing sticks, can be wiped down with a damp cloth and mild soap—easy peasy! For items like gel insoles, spot clean with a cloth and let them air dry. Check the usage guide included with your order for specific care tips, or call us at 07778460319 for advice.

We’d love to hear from you! Share your feedback or product ideas via our “Contact” page, or give us a call at 07778460319. Your thoughts help us make Britessa better—like a village chat over the garden fence, we’re all ears!